- 12 monthsCoverage period, renewable up to 3 years
- 2 replacementsWithin the coverage period, for a replacement fee
- ExpressDJI Care Express accelerated replacement
- 15 daysTo purchase the plan after device activation
DJI Care Enterprise Basic for DJI Zenmuse H20 is a one-year DJI service protection plan covering accidental damage to your equipment during operations. The DJI Zenmuse H20 is a hybrid camera with a zoom camera, a wide-angle camera and a laser rangefinder for Matrice series drones. The Basic plan includes 2 replacements of a damaged device, each for a fixed replacement fee, plus DJI Care Express accelerated replacement that gets your equipment back to work faster.
12 months
Coverage period, renewable up to 3 years
2 replacements
Within the coverage period, for a replacement fee
Express
DJI Care Express accelerated replacement
15 days
To purchase the plan after device activation
What's covered
- Protection of the DJI Zenmuse H20 against accidental damage during normal use, including collisions, water damage and operator error
- 2 replacements of a damaged device within the coverage period, each for a fixed replacement fee
- DJI Care Express – accelerated replacement, available as long as at least one replacement remains
- No flyaway coverage, no factory inspections and no battery replacements – these benefits are only available in selected Plus plans
- Domestic two-way shipping for claims at DJI's expense
- Plan can be renewed for up to 3 consecutive years in total
Details
| Plan | DJI Care Enterprise Basic |
|---|---|
| Device | DJI Zenmuse H20 |
| Coverage scope | Accidental damage during normal use, including collisions, water damage, operator error |
| Coverage period | 12 months, renewable for up to 3 consecutive years in total |
| Number of replacements | 2 within the coverage period |
| Replacement cost | Fixed fee for each replacement |
| Service | DJI Care Express accelerated replacement |
| Sharing replacements | No – replacements are assigned to a single device |
| Flyaway | Not covered |
| Purchase condition | Device new and not activated, activated less than 15 days ago, or within 72 hours of a repair at a DJI service centre; otherwise video verification by DJI |
| Activation | Linking the code to the device serial number on the DJI website |
| Renewal | Before expiry or up to 15 days after, in the same plan tier only |
| Shipping | Domestic two-way shipping at DJI's expense; international shipping only with DJI's approval and at the user's expense |
| Device replacement | A new serial number does not interrupt coverage; the coverage period does not restart |
| Delivery format | DJI Care Enterprise plan activation code |
Frequently asked questions
Can I buy a plan for a device that is already in use?
Yes, if the device was activated less than 15 days ago or returned from repair at a DJI service centre no more than 72 hours ago. In all other cases DJI requires video verification of the equipment's condition.
Can unused replacements be transferred to another device?
No. In the Basic plan, replacements are assigned to a single device and cannot be shared between multiple drones or payloads.
Can I change the plan tier when renewing?
No. A Basic plan can only be renewed as Basic, before expiry or up to 15 days after, for up to 3 consecutive years in total.